This policy explains what Citizenly ("we", "us") collects when you use the Citizenly app and website, how we use it, and the choices you have.
What we collect
Account
Your email address, or the identifier Apple or Google provides when you use Sign in with Apple or Google. If you use Sign in with Apple and choose to hide your email, we only receive Apple's private relay address.
Your name, if you share it (for example from Sign in with Apple) or add it in the app.
A profile photo, only if you choose to add one.
Study profile
Your state and ZIP code, used to show the right answers for questions about your senators, representative, governor and state capital.
Your language, which civics test you're taking (2008 or 2025), whether you study only the 65/20 questions, your interview date, daily goal and reminder time.
Study activity
Your answers, scores, practice tests, saved questions, study days and streak, so the app can schedule reviews and show your progress on any device.
Voice answers
When you use "Answer out loud", the mock interview or the reading test, the app records a short clip only while the microphone button is on. The clip is sent to our server and transcribed by Google Cloud Speech-to-Text, and the text is used to check your answer. We don't keep the recording after it's transcribed, and we don't use it for anything else.
Purchases
Payments are handled by Apple (App Store) or Google (Google Play). We never see your card or payment details. We receive the product you bought, the transaction ID and dates, so we can unlock Premium on your account and let you restore it. Purchase status is processed by RevenueCat, our purchase-management provider.
Help and feedback
When you write to us in Profile → Help & feedback, we keep your messages and our replies, with your name, email, app version, device type and system version, language, the civics test you chose and whether you have Premium, so we can answer you and fix problems.
Notifications
If you allow notifications, we keep your device's push notification token with your account so we can tell you when we reply to your help and feedback messages. We don't use it for ads. Signing out or deleting your account removes it, and you can turn notifications off at any time in your device's Settings.
Ads (free plan)
The free plan shows ads from Google AdMob. Premium has no ads. Because Citizenly is for adults, ads may include products for adults, such as alcohol or gambling, where the law allows them. To show and measure ads and to prevent fraud, Google may collect your device's advertising identifier, IP address (and the approximate location it implies), information about your device and the app, and how you interact with ads. Google's use of this data is described at policies.google.com/technologies/partner-sites.
On iPhone and iPad, ads use your device's advertising identifier only if you allow tracking when the app asks (App Tracking Transparency). You can change this in Settings → Privacy & Security → Tracking.
In the European Economic Area, the UK and Switzerland, we ask for your consent before ads use your data for personalization, through Google's consent form. In U.S. states with privacy laws, you can opt out of personalized ads. Change your choice at any time in Profile → Ad privacy choices (shown where these laws apply). On Android you can also reset or delete your advertising ID in your device settings.
App usage (analytics)
We use Google Analytics for Firebase to understand how the app is used so we can improve it: which screens are opened, study sessions and practice tests finished (with scores), sign-ups, paywall views and purchases, along with your account ID, an app-instance identifier, your device type, system and app version, language, approximate location (from your IP address) and, on iPhone and iPad if you allow tracking, the advertising identifier. We don't send your name, email or answers' text to Analytics.
What we don't collect
We never sell your personal information for money. Apart from the ads described above, we don't share your personal information with others for their own purposes.
Daily reminders are scheduled on your device. "Listen" plays recordings of the question and answer text made with Google Cloud Text-to-Speech; no personal information is part of them.
How we use it
To create and secure your account and sync your progress across devices.
To personalize your study plan, reviews and answers for where you live.
To check spoken answers, unlock purchases, and answer your help and feedback messages.
To show ads on the free plan and measure them.
To understand how the app is used and improve it (analytics).
To keep the service working and safe (for example, limiting abuse of voice transcription).
Service providers
We use these providers to run Citizenly. They process data on our behalf under their own privacy and security terms:
Google Firebase and Google Cloud (United States): sign-in, database, file storage, servers, analytics, speech-to-text and text-to-speech.
Google AdMob (free plan only): ads, and the consent and privacy choices for them.
Apple and Google: Sign in with Apple, Google Sign-In, and in-app purchases.
RevenueCat: purchase validation and Premium status.
Answers about your officials come from public sources (Congress.gov and the U.S. Census Bureau); we don't send them your information.
Keeping and deleting your data
We keep your data while you have an account. You can delete your account at any time in Profile → Delete account: this permanently deletes your profile, study data, saved questions, help and feedback messages and profile photo, and the link between your account and any purchases. Apple and Google keep their own purchase records. You can also email us to ask for a copy of your data or to correct or delete it.
Children
Citizenly is meant for adults (18 and older) preparing for the naturalization interview. It isn't directed to children, and we don't knowingly collect their personal information. If you believe a child has given us information, contact us and we'll delete it.
Security
Your data is encrypted in transit, and access to your account data is restricted to you. No system is perfectly secure, but we work to protect your information.
Your rights
Depending on where you live (for example California or the European Union), you may have the right to access, correct, delete or get a copy of your personal information, and to object to some uses, including opting out of personalized ads (Profile → Ad privacy choices). Email app@aplicadom.com and we'll respond within 30 days. We won't discriminate against you for using these rights.
Changes
If we change this policy, we'll update the date above and, for important changes, let you know in the app.